Providing Clarity into Complex UC&C Networks
Features Designed with Business Benefits in Mind
The breath of features provided in Predictive UC Analytics is notably recognized by customers as an area that sets us apart from legacy reporting solutions. All features are available for one media type or across all making a single pane of glass view into your UC&C network. Modular licensing options enable you to start with media type analytics that are critical to the business today; whether if that is Voice and Video today and it evolves to contact center, IM/Presence, and collaboration tomorrow. All Predictive UC Analytics solutions have what you need.
Each feature is designed to accelerate access to information whether summary or complete detail is needed. Role-based, policy controls supporting authenticated access provide secure access by UC&C media type, by organizational hierarchy, and to individual session fields. Each feature can be provided to a business stakeholder where they can create, edit, or share pre-configured interface definitions thus giving the organization a self-service analytic solution that accelerates value.
A single, universal solution that provides complete visibility into Voice, Contact Center, Video, and Collaboration technologies
Traditional reporting systems only provide historical data. Statistical modeling increases value exponentially
Modeling Key Performance Indicators empowers business stakeholders with actionable insight
Geo-location of the source, destination and hops provides on-network and off network communications in a new perspective
Interactive mapping uses drill-down geographical views to recognize significant events and quickly access actionable detail
UC session binding techniques from different data sources provide ‘super’ views delivering greater value to the business
Real-time dashboards provide simple, interactive visibility into UC&C data that business stakeholder depend on
Information published anytime, any frequency, and in any format. Only what you need when you need it!
Tailored security that provides maximum flexibility to place analytics where it needs to be when it's needed