Predictive UC Analytics is an enterprise class solution that provides secure, role-based visibility into mission critial unified communication services including Voice, Video, IM/Presence, Collaboration, Application Sharing, and Email. Installed locally on your network Predictive UC Analytics actively monitors, trends, and predicts UC activity needed to identify security breaches, service disruption, and traffic anomalies, as well as, provide usage measurements to optimize resource allocation and service adoption .
How does it work?
Our Professional Services organization leverages experience gained from over 18,000 deployments to install and accelerate your return on investment and knowledge transfer. Once installed, real-time Windows services collect, normalize, and trend call activity providing secure, yet selective, role-based access into historical reporting and interactive dashboards. By default information is stored in a Microsoft SQL Server 2012 database. Options to attach to an existing SQL database server is also provided. Flexible display options enable administrators to easily tailor availability of session detail by someone’s skill level or business function. Simple point and click options can provision managers to be recipients of automated reports or share views, have access to self-help reports, interactive dashboards, and heat-maps of real-time activity.
Licensed software often provides enhanced value to customers by enabling interoperability with key network systems including Directory Services, Customer Management Resources, and Ticketing Systems. Additionally, real-time notifications methods are also available to provide instant notification of service interruption.
TeleMate's Collector Pro is often included in deployments as a mechanism to collect, bind, and securely relay records or super-set of call detail to a centralize server. Registered as a Windows Service the Collector Pro support a host of collection technologies including Syslog, Telnet/TCP Client or Server, FTP/SFTP, Reliable Session Protocol (RSP), Serial communication, and scripting used to push, pull, or bind data from any ODBC compatible source. In addition automatic archiving and alarming offers a rich alternative to traditional call storage devices.
Cumulus Predictive UC Analytics is a cloud-based service that provides enterprise-class unified communication analytics in a fully hosted, high-availability software as a Service (SaaS) format. Cumulus features transparent service delivery, robust functionality and accellerated value with no incremental volume or usage fees.
With Cumulus, users enjoy superior management functionality while simultaneously avoiding the capital investment and limited capabilities of conventional systems. The Cumulus Predictive UC Analytics service 'under promise and over delivers' approach provides superior UC analytics visibility, more efficient use of IT resources, and lower total cost of ownership.
How does it work?
Cumulus Predictive UC Analytics is ideal for organizations that require extended resources to manage the critical function of UC monitoring. By leveraging Cumulus's Hosted Cloud Service offering our Professional Service organization does all the heavy lifting for you. 'Ask the Experts' about service level guarantees and 24x7 secure access to real-time call detail reporting. Plus piece of mind that we are covering your back with guaranteed real-time collection over an always up encrypted TLS connection with built in alarming and secure HTTPS access from anywhere at anytime.
Advanced Cumulus Predictive UC Analytics administration and integration capabilities include real-time alarms, automatic report distribution, LDAP integration, TLS data collection, SMDR verification, data portability and authenticated user access control. Cumulus also offers on-demand scalability, with support for unlimited UC endpoints, locations, session data.
The service and operation controls are SSAE-16 compliant and audited annually to ensure 'best practices' are adhered to.
As the popularity of cloud-based services grow, Cumulus Predictive UC Analytics offers flexible branding options for service providers and management service organizations. With TeleMate’s Private Label Offerings you own the customer relationship from beginning to end. This gives you the opportunity to brand, market and sell our suite of best-in-class cloud products as an extension of your existing product portfolio. Our cloud products help you deliver a broader solution choice for your customers while meeting changing market needs and generating new revenue.
How does it work?
Flexible customer provisioning options coupled with a host of automated information delivery options enables you to deliver tiered enterprise-class features that support your business model and customer requirements. Regardless of the need, whether traffic & capacity planning, QoS, productivity, contact center analysis, billing & cost allocation, or adoption analysis, TeleMate delivers it.
Private Label solutions can either reside in TeleMate.Net Software’s existing Cumulus Predictive UC Analytics cloud service or in your data center. Considerations to weigh include customer turn-up rate, technical resources, and certifications if compliance is important to your customers. Expand your market presence in just days with TeleMate solutions.
By leveraging three decades of unified communication expertise to over 18,000 network deployments TeleMate's Data Analysts provides the systems and staffing necessary to deliver the financial relief and policy / controls review required to keep your business strategy in focus. In addition if you are in the auditing business our solutions and staff can support you as your extended auditing team.
How does it work?
TeleMate provides multiple audit options based on your telecommunication infrastructure and your immediate needs. Options include Traffic Management Studies, Service Provider Comparisons, Mobility Usage, Workforce / Contact Center Productivity Accessments, and Adoption Analysis. Audits can be performance onsite or via Cumulus's cloud service integration where executives and management teams have simple interactive dashboards that display graphical audit summaries so business decisions can be made.