TeleMate has recognized that the demand for unified communication analytics continues to be fueled by the rapid increase in a business’s use of collaboration technologies. Business stakeholders lack the ability to capture, correlate, and interpret complex session based activity from the communication source. To better measure operational efficiencies gained by effectively linking employees together using room / desktop video, application sharing, and IM / Presence technologies, businesses utilizing Predictive UC Analytics can now benefit with the hands-on expertise to interpret and extrapolate business intelligence; thereby driving decisions as a member of the team.
To maximize customer value, TeleMate’s UC Analyst offering is available in three service tiers: UC Professional, UC Advisor, and UC Assistant. Each level aligns customer requirements with the appropriate resource skills to address business objectives. A UC Analyst is designed to take on much of the day-to- day responsibilities which include interpreting and correlating complex data, working with business and IT stakeholders on recommended views, as well as leading complex business discussions. The added expertise of a UC Analyst will drive increased adoption, efficient capacity planning, and the re-alignment of critical communication and collaboration technologies to better support business objectives.
The Professional role combines integration skills and a polished professional analyst. The professional level Data Analyst is capable of providing complete business presentations and recommendation to reach a business objective. The professional level will interpet complex UC data and provide business presentations as requested as a memeber of your team.
The Advisor role is a hire skilled analyst and system integrator with the responsiblilities for daily customer administrator requests plus the added capability of designing and delivering customer integrations with internal systsems or custom business reports. Advisor's have the added business experience of being skilled data analysts.
The Advisor role is responsible as a 'go-to' assistance for Predictive UC Analaytics customers. As an assistant daily reporting and system requests would be handled as requested by customer administraotrs.