Get the big picture
With Predictive UC Monitoring & Analytics you’ll have the control you need to take your UC&C Stack to the next level.
Customizable Dashboards
Data at your fingertips
Create customizable, real-time dashboards that pull content from anywhere in the platform.
All dashboards are shareable, eliminating the system learning curve by delivering use-case-specific content to IT, Contact Center staff, and executive management.
In other words, get the data you need at your fingertips when you need it.
Service Assurance
Get the detail you need to monitor service status and troubleshoot technical incidents before they become significant problems.
Our Service Assurance provides network discovery, drill-down, actionable alarms, live SIP SCAN and Capture, and network performance monitoring.
Performance Agent
Remote & Hybrid User Experience Observability, with extended troubleshooting down to the client operating system.
TeleMate’s Observability solution delivers complete visibility across your remote and hybrid unified communications and contact center users. Delivering faster time to resolution when troubleshooting and ultimately enabling you to answer the questions, “who’s problem is it?”
Your team can confidently improve operational efficiencies while positively impacting end-user experience.
KPI Modeling
Interactive, KPI Modeling with intelligent drill-down and actionable alarms
Predictive UC Analytics provides you with the interface to transform complex UC session data into actionable KPIs that focus on revenue improvement, cost reduction, process improvement, and customer satisfaction.
Your team can use any of our 200+ out-of-the-box KPIs or create the KPIs that matter to your company.
Powerful software. Better communication.
That’s Predictive UC Analytics.
In the hands of the right IT director, Predictive UC Analytics helps teams scale, evolve, and meet all of your communication needs. So you can go from putting out fires to moving C-suite initiatives forward.
