Tight standards and substantial investments have increased the size and scope of responsibilities for risk and compliance functions. More often, institutions are now required to provide not just Call Activity Reports in adherence to regulatory mandates but activity reports on other methods of communication including video, IM, and email. Adhering to the expanded requirements of SSAE18 ( once SAS70 and SSAE16 ) or Sarbanes-Oxley is a fertile ground for management seeking an effective solution. Predictive UC Analytics offers an effective solution with three key benefits while stabilizing or lowering operational costs.
First, as a universal platform Predictive UC Analytics captures session activity from all UC&C technologies and manufacturers. Eliminating siloed tools by placing all communication activity in a signal solution. Second, flexible role-based access controls provide other key stakeholders in the organization the capability to leverage the same data for productivity improvement, expense management, invoicing and cost allocation, and capacity planning. Third, Predictive UC Analytics comprehensive approach enables the cross correlation of communication methods that places visibility into how people communication and share information.
Contact us for more information about how our products and services can help you adhere to your compliance requirements.